Returns & Exchanges
At Back Muscle Solutions, we want you to be completely satisfied with your purchase. If your order doesn't fit or meet your expectations, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the original, unworn items with tags attached into the shipping mailer and include your packing slip to ensure fast processing.
Label and Ship
Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing